Order Cancellation: The customer has the right to cancel the order before it is prepared or shipped without incurring any additional fees.

Returns and Exchanges: The customer generally has the right to return or exchange products within 14 days from the date of receipt, provided that the product is unused, in its original condition, and in its original packaging.

Refunds: After the factory receives and inspects the returned product, the refund will be transferred to the customer’s bank account within a specified processing period, which may vary depending on the payment method.